Information & Policies

When to arrive for your appointment

Arrive between 5-10 minutes before your scheduled appointment. Coming earlier the door maybe be locked if I'm with a client or out of the room working on laundry.

No Shows

No show means you didn't show for your appointment & you didn't contact the service provider to inform them you wouldn't be able to make it. You will be charged about a 50% fee to the card you booked with online when no showing your appointment. After 2 no shows you will be required to put 50% down on any future appointments. 
After 20 minutes beyond your scheduled appointment with no contact the appointment is considered a no show. The business does not call you.

Multiple Cancellations 

Three or more cancellations of the same rescheduled appointment will result in you permanently being unable to book your appointment online. You will have to call (262)705-5308 to book any future appointments and you will also be required to put down 50% of your massage appointment that WILL NOT be refunded back to you if you cancel or no show. 

2 Hour Massages

Due to a large amount of cancellations and the service price being high 2 Hour appointments now require a 50% deposit that is non-refundable if the appointment is cancelled, rescheduled or no showed. 
An invoice will be sent to your booking email after your appointment is booked online. It must be paid with in 48 hours if invoice is unpaid your appointment will be cancelled.

No Refunds

Laurel Massage Studio will not offer future refunds on massage services, massage packages, no show fees or gift certificates.

Inappropriate Behavior and Actions 

Laurel Massage Studio has a ZERO tolerance for sexual or violent dialogue, actions and behavior.

Any sexually inappropriate dialogue, questions or actions will immediately end your massage appointment. You will be blocked from being able to enter Laurel Massage Studio, you will be blocked from booking any future appointments and any information the Studio has (name, number, address) will be given to Racine, Kenosha & Milwaukee County authorities for attempted soliciting! This included calls, emails & text messages to the business.

Any violent dialogue and behavior will also be reported and acted on in the same way. 

Debit/Credit Card for Booking Appointments

All new clients are required to book appointments online and put a debit or credit card to secure your appointment. This card will to be shared. This card will not be charged unless the appointment is no showed. See no show above for more information on no show fees. The card is not used as a form of prepayment.

Kita Nailed It

Kita Nailed It is a separate business from Laurel Massage Studio. For Kita Nailed It’s Policies follow the link below. 
https://kitanailedit.glossgenius.com/services